Incredible prizes up for grabs with KBDi Designer Awards 2017!

Incredible prizes up for grabs with KBDi Designer Awards 2017!

There are many good reasons to enter the KBDi Designer Awards (as outlined in this article), and some fantastic prizes, too!

All winners will naturally receive plenty of great marketing exposure (with Universal Magazines committing to a 14 page KBQ feature of this year’s winning designers!), but there’s more! Check out what you could be taking home from the KBDi Awards Gala on 16 September, 2017:

Winners of the top three national awards (Australian Kitchen Designer of the Year, Australian Bathroom Designer of the Year and Australian Certified Designer of the Year), each receive a travel and accommodation package to attend a major international design fair of their choice (or private approved study tour) to the value of $2,500!

If you’re a first time entrant in the KBDi Designer Awards, you could be taking home an Apple iPad Pro 9.7”!

And the KBDi & KBQ People’s Choice Award Winners (Kitchens and Bathrooms) will each secure an $8,000 advertising package!

Motivated yet? Find out more in the KBDi Designer Awards Entry Pack. Follow the registration link here to get your copy TODAY!

15 phrases to keep your clients calm

15 phrases to keep your clients calm

KBDi Affiliate Member, Nina Slade of Prymore Pty Ltd, is a business consultant with a primary focus on the cabinet making and kitchen industry. With over 17 years’ experience in the industry, Nina works with business owners to minimise their business stresses and maximize their success. In this article, she shares some effective phrases that can help keep a customer calm when things turn sour…

It takes months to find a customer and seconds to lose one – Catherine DeVrye

The above quote is so true – especially in the kitchen and bathroom industries. The decision to sign up can be emotional journey for a customer – whether it be dealing with change, parting with lots of money or trusting someone to do an exceptional job that will be visual to all that enter their home.

So what happens when you have established a rapport with a customer and something goes wrong? How do you or your staff go about keeping the customer calm?

Below are some short but effective phrases that I highly recommend you print out and place near the phones in your showroom or office. By having them visual and within arm’s reach, anyone’s natural reaction to be ‘defensive’ is stopped by looking at these phrases.  Remember the customer just wants to be heard.

  • What can we do to make you happy?
  • No wonder you are feeling frustrated
  • Please tell me what happened as I am listening
  • We value your business, so we want to resolve this for you quickly
  • I am sure we can find a solution
  • Let me write this down so that I have got it right
  • Can you please help me with some details so we can start fixing this
  • I can see why you feel this way
  • We will make it right
  • I am here to help you
  • Let me see if I understand clearly……
  • I see what you mean
  • What do you think is a fair way to settle this /sort this out?
  • I will go to work on this immediately
  • Thank you for bringing this to our attention

The right words can make a big difference and save a client that could otherwise be lost in seconds.

Contact Nina today for a free, no obligation chat about how she can help you and your business.

m: 0414 4447 104



Thermoseal – the invisible ingredient for perfect baking results

Thermoseal – the invisible ingredient for perfect baking results

Smeg, Italian innovator and design maverick in kitchen appliances, has once again broken new ground – this time in freestanding appliances.

Technology in freestanding cookers (sometimes called uprights) has always lagged slightly behind that of built-in ovens in terms of oven temperature control but now, in a world first, Smeg has launched a free-standing model with a perfectly controlled cooking environment.

With a history of ‘firsts’* in the cooking appliance market Smeg has again led the field with the launch of Thermoseal oven technology in a select range of freestanding cookers.  These ovens are the only 90cm models to have a massive 126 litre capacity and not one, but TWO rear-mounted fans.

The effect of Thermoseal, with its twin fans and rear baffle, is to create a dynamic airflow within the oven cavity – this cutting edge technology creates a perfectly controlled oven cavity that delivers excellent results time after time.

The result is perfect baking, every time.  Users can literally ‘set and forget’, safe in the knowledge the oven will produce the intended dish, perfectly cooked, again and again.

The level of temperature and moisture control within the Thermoseal oven was previously only available in commercial freestanding ovens in professional kitchens – the oven temperature is at an absolute constant (no spikes or troughs).

Succulent roasts, crisp pastry and impressive baking are all an everyday occurrence with Thermoseal – and several levels can be used simultaneously to cook quite different dishes, with no transference of flavours.

Smeg’s collection of freestanding cookers with Thermoseal oven technology offers unprecedented choice in terms of design – consumers can select from the vintage styling of the award-winning Victoria upright, available in black or cream enamel, and the commercial-inspired design of the Classic models hand-crafted in satin stainless steel.  Designed by renowned Italian architect, Guido Canali – the Classic has been an industry leader since its introduction in 1985.

Each of the Thermoseal freestanding cookers – both Victoria and Classic – are feature rich with some of the stand-out benefits including integrated self-cooling (to prevent heating of surrounding cabinetry), Ever Clean, easy clean enamel on oven interiors and gourmet culinary options such as pizza stone, rotisserie, and teppanyaki plate.

Smeg enamel deserves special mention – applied using the Electro-Static method the result is a glass-like finish that is extremely easy to clean.  Even the baking trays in a Smeg oven feature the Ever Clean enamel – with the addition of shaped holes along each side that further contribute to the unrivalled air flow within the oven cavity.

The Classic Symphony models feature a generous 126L capacity oven plus the high visibility Eclipse black door glass – this glass is opaque when the oven is not in use but becomes transparent and super clear when cooking is in progress.

Smeg’s freestanding cookers with Thermoseal technology retail for:

Classic Concert FS9606XS $2590

Classic Symphony CS9GMXA $3790

Classic Symphony CS91MXA $6990

Victoria TRA93BL, single oven, 90cm wide, black $7190

Victoria TRA93P, single oven, 90cm wide, cream $7190

Victoria TRA4110BL, 110cm, two ovens, sep grill, black $8690

Victoria TRA4110P, 110cm, two ovens, sep grill, cream $8690

Smeg kitchen appliances, including its Thermoseal freestanding cookers, are available nationally from appliance specialists and electrical retailers.  For more details go to

*Smeg initially gained wordwide recognition in the upright market in 1956 with its design of the first programmable freestander with automatic ignition – the Elizabeth.

Endless options with ultra cool splashback

Endless options with ultra cool splashback

Boasting the ultimate trifecta of quality, affordability and visual appeal, DecoSplash is the latest technology to grace the decorative splash back market. DecoSplash is a solid metal (2mm aluminium) splash back which is coated with a durable polyurethane powder coating and then decorated either in one of the eye-catching designs from the catalogue range, or with a custom image – the options are endless.

DecoSplash is easy to handle and install, therefore eliminating the need to be dependent on another trade or contractor, the splash back can be easily installed with some silicone or construction adhesive and/or double sided tape. As DecoSplash is a noncombustible metal, it means that it is safe to use behind gas cooktops as the heat from the cooktop is quickly disperses across the aluminium and the splash back stays cool.

What is DecoSplash made of?

DecoSplash is a solid metal (2mm aluminium) splashback, which is coated with a durable polyurethane powder coating. The DecoSplash product is made using a process called sublimation. The durable polyurethane powder coating is first applied to the aluminium and then photographic images are sublimated into the powder coating layer.

DecoSplash can be used in kitchens, bathrooms, laundries or as a wet area lining in both residential and commercial applications, it is also perfect for decoration and signage and is suitable to use in alfresco areas as it is UV stable and unaffected by the weather.

DecoSplash is proudly Australian made and is available in a range of standard and custom sizes. DecoSplash is backed with a 10 year warranty.

Key Features of DecoSplash:

  • Hygienic and easy to clean: no grout lines!
  • Noncombustible metal means that it is safe to use behind gas cooktops. Aluminium is an excellent conductor of heat, so the heat from the cooktop is quickly dispersed and the splashback stays cool
  • Creative freedom: DecoSplash enables you to choose between a range of decorative finishes or your own custom image.
  • Durability: aluminium offers strength and dimensional stability.
  • Versatility: DecoSplash can be used on almost any residential or commercial kitchen configuration.
  • Easy to install: DecoSplash is simply adhering it to your wall following our simple instruction guide.
  • Can be used in kitchens, bathrooms, laundries or as a wet area lining – in both residential and commercial applications.
  • Available in standard and custom sizes.


For more information, contact Lincoln Sentry:

1300 551 919

Highlights of international fair shared at Abey

Highlights of international fair shared at Abey

If bathrooms are your business, it’s highly likely you’ve heard of ISH – the world’s leading trade fair for The Bathroom Experience, and the world’s biggest exhibition for the combination of water and energy. With everything from sustainable sanitation solutions, innovative bathroom design and energy efficient heating technologies, this fair covers all aspects of future-oriented bathroom solutions.

Held in Messe Frankfurt’s impressive Exhibition Centre, the fair houses over 2,400 exhibitors, including all market leaders from around the globe, as they launch their latest products, technologies and solutions onto the world market at ISH. The show was held in March this year, and Abey are thrilled to be sharing the highlights at their upcoming KBDi events.

If you’re keen to learn what we can expect to see in bathrooms in the near future, make sure you come along to the event nearest you:

NSW Chapter Event

Date: Wednesday, 3 May, 2017

Time: 6pm for a 6.30pm start

Venue: Abey, 1E Danks Street, Waterloo

QLD Chapter Event

Date: Thursday, 11 May, 2017

Time: 6pm for a 6.30pm start

Venue: Abey, 94 Petrie Terrace, Brisbane

VIC Chapter Event

Date: Thursday, 11 May, 2017

Time: 6pm for a 6.30pm start

Venue: Abey, 335 Ferrars Street, Albert Park