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Business Bootcamp Workshop Series #1 – Adelaide

October 17 @ 8:30 am - 1:00 pm

Business Bootcamp Banner

We’ve designed a series of professional development sessions tailor-made for our Members.

Our first Business Bootcamp has been designed with Training Partner, Redman Training & Development for anyone engaging with consumers  who would like to develop a better understanding of productive customer contact and successful sales skills.

Workshop content outline

  • The Art of Listening
  • Connecting with Customer
  • Building Trust and Relationships
  • Investigating and Defining Customer Needs
  • Proposing Solutions and Demonstrating Value (Adding Value)
  • Your Unique Selling Proposition
  • Identify Negative and Limiting Beliefs
  • Negotiate and Handle Objections
  • Giving and Receiving Feedback
  • Close and Implement

Outcomes: What you should expect to learn

  • Ways to improve communication skills.
  • Understanding what triggers our emotions and how to modify our behaviour accordingly.
  • Ways to engage with customers, colleagues and trades to develop positive outcomes.
  • How to identify limiting beliefs in ourselves and others to improve opportunities.
  • Identify different personality types and modify our communication for the best outcome.
  • Learn ways to improve business results and personal satisfaction levels.
  • Add value – increasing customer satisfaction with the outcome and potential of increased sale value.
  • Deliver and receive feedback.

The workshop will be delivered in a 4-hour session (with morning tea provided).

Register below or through Eventbrite.

Details

Date:
October 17
Time:
8:30 am - 1:00 pm
Event Category:
Website:
https://bbw-adl-oct19.eventbrite.com.au

Venue

Beaumont Tiles Studio
40 Fullarton Road
NORWOOD, SA 5067 Australia
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Organizer

KBDi
Phone:
1300 253 223
Email:
events@kbdi.org.au
Website:
www.kbdi.org.au