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Communication Skills & Customer Service Workshop

Friday, 7 February @ 8:30 am - 12:30 pm

KBDi’s Training Partner, Redman Training and Development would like to extend an invitation to KBDi Members for their workshop on the Sunshine Coast next month.

OVERVIEW

Customer Service / Communication / Interpersonal Skills

  • The Art of Listening
  • Initial customer contact – the first impression
  • Building relationships
  • Successfully engaging with the customer within a very short space of time by building a relationship based on trust
  • Communication Skills
  • Communication – defining the customers’, trades and colleagues needs/expectations
  • Adding value to the sales outcome reducing the emphasis on price
  • Handling objections
  • Understanding different personality types and how to deal with them – introduction
  • Delivering and receiving Feedback – introduction
  • Identifying and handling limiting beliefs
  • Remaining positive in a negative environment
  • The importance of the “Last Impression”

Outcomes: What participants should expect to learn

  • Understanding what triggers our emotions and how to modify our behaviour accordingly
  • Ways to engage with customers to develop positive outcomes not limited purely by price
  • Learn techniques to improve communication skills
  • How to identify limiting beliefs in ourselves and others and improve opportunities
  • Identify different personality types and modify our communication for the best outcome.
  • Learn ways to improve business results
  • Adding value – increasing sales values and customer satisfaction with the outcome

So, as you can see, the workshop covers quite a number of valuable skills to support you and your staff in conducting business productively.

REGISTER FOR THE EVENT

EVENT DETAILS

Time:
8:30am – 12:30pm
Please arrive by 8.15 am for registration and an 8.30 am start.

Location:
Surfair Conference & Events Centre Marcoola (Longboard Room)
923 David Low Way, 
Marcoola Beach

Cost:
$195 per person

Payment:
Invoice for attendance will be issued from Redman Training 14 days prior to the workshop date. Payment required by direct (debit) credit within 7 days of receipt of invoice. Your place on the workshop is confirmed once payment is received and is non-refundable.

Organiser:
Ron Redman
Redman Training & Development
0411 720 954
info@redmantd.com.au
www.redmantd.com.au

REGISTER FOR THE EVENT

Details

Date:
Friday, 7 February
Time:
8:30 am - 12:30 pm
Event Category:

Organizer

Redman Training & Development
Phone:
0411 720 954
Email:
info@redmantd.com.au
Website:
www.redmantd.com.au

Venue

Surfair Conference & Events Centre Marcoola
Longboard Room, 923 David Low Way
Marcoola Beach, QLD 4564 Australia
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