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Communication Skills & Customer Service Workshop

KBDi’s Training Partner, Redman Training and Development would like to extend an invitation to KBDi Members for their workshop on the Sunshine Coast next month.

OVERVIEW

Customer Service / Communication / Interpersonal Skills

  • The Art of Listening
  • Initial customer contact – the first impression
  • Building relationships
  • Successfully engaging with the customer within a very short space of time by building a relationship based on trust
  • Communication Skills
  • Communication – defining the customers’, trades and colleagues needs/expectations
  • Adding value to the sales outcome reducing the emphasis on price
  • Handling objections
  • Understanding different personality types and how to deal with them – introduction
  • Delivering and receiving Feedback – introduction
  • Identifying and handling limiting beliefs
  • Remaining positive in a negative environment
  • The importance of the “Last Impression”

Outcomes: What participants should expect to learn

  • Understanding what triggers our emotions and how to modify our behaviour accordingly
  • Ways to engage with customers to develop positive outcomes not limited purely by price
  • Learn techniques to improve communication skills
  • How to identify limiting beliefs in ourselves and others and improve opportunities
  • Identify different personality types and modify our communication for the best outcome.
  • Learn ways to improve business results
  • Adding value – increasing sales values and customer satisfaction with the outcome

So, as you can see, the workshop covers quite a number of valuable skills to support you and your staff in conducting business productively.

REGISTER FOR THE EVENT

EVENT DETAILS

Time:
8:30am – 12:30pm
Please arrive by 8.15 am for registration and an 8.30 am start.

Location:
Surfair Conference & Events Centre Marcoola (Longboard Room)
923 David Low Way, 
Marcoola Beach

Cost:
$195 per person

Payment:
Invoice for attendance will be issued from Redman Training 14 days prior to the workshop date. Payment required by direct (debit) credit within 7 days of receipt of invoice. Your place on the workshop is confirmed once payment is received and is non-refundable.

Organiser:
Ron Redman
Redman Training & Development
0411 720 954
info@redmantd.com.au
www.redmantd.com.au

REGISTER FOR THE EVENT

Date

07 Feb 2020
Expired!

Time

8:30 am - 12:30 pm

Location

Surfair Conference & Events Centre Marcoola
Longboard Room, 923 David Low Way

Organizer

Redman Training & Development
Phone
0411 720 954
Email
info@redmantd.com.au
Website
www.redmantd.com.au