While it makes ergonomic sense to elevate a front loading washing machine, you could create all kinds of alternative pain down the track if you don’t follow the manufacturer’s installation instructions.

Fisher & Paykel ‘Installation Instructions User Guide’ for their WH series range of Front Loading Clothes Washers states ‘this machine must not be installed and operated on a plinth’.

Miele’s installation instructions are clear, too: ‘Plinth installations should only proceed on concrete or cemented bricked plinths. The unit/s must be secured against slippage via retaining clips. Freestanding Besser blocks or bricks are not an acceptable form of plinth, and Miele will not install upon them. Further installations of washer/dryer stacked on a plinth a prohibited.’

A fully loaded washing machine can be a hefty weight, and a full spin cycle will typically create a significant amount of vibration and movement. The structural integrity of the surface a machine is mounted on can make a big difference between a safe performance and an epic fail. If the latter occurs and your client’s machine comes off second best, you can bet your bottom dollar the manufacturer won’t come to the party.

How often do you check and double check the installation specifications of the appliances you specify? Did you know that your non-compliance with the manufacturer’s instructions could lead to a void in product warranty for your client?

We’ve fielded a number of complaints from consumers and queries from Members about this particular topic this year. In the spirit of ‘following rules’ (and learning from mistakes), we’d welcome your feedback on any similar issues that have risen for you or your clients in the past.