Employing staff is as much about managing personalities as it is work schedules. If you have some clashing types in your workplace, you’ll appreciate the advice offered by our Industry Partner, Employsure.

Employing staff isn’t always about allocating tasks and setting deadlines. Sometimes it’s about managing personalities. As many small business owners can attest, those personalities don’t always get along.

Resolving problems when employees are in conflict takes a skilful people manager who knows how to approach such situations with an open mind. Empathy is required to dissolve conflict because it is usually a product of miscommunication, misunderstanding, or fear.

So, what can you do about employee disputes?

Here are some quick tips to de-escalate workplace conflict:

Take control.

If employees are disrupting the productivity of the workplace, this needs to stop. As the employer, it’s your job to make sure the conflict does not escalate out of control, interfering with other employees and causing other problems for your business.

Also be wary, toxic employee relationships can be contagious. Stress spreads stress, and this can be detrimental to the culture of your workplace. Remain conscious and keep an eye out for disputes whether they are big or small.

Find the facts.

When employees are feuding employers need to fact-find. What was the dispute in relation to? Was it to do with workload or a particular work project? Getting to the bottom of the dispute can highlight immediately what needs to change in order to reach a satisfactory resolution.

Offer equal opportunity.

It is important to provide equal opportunity to each employee involved, and provide an opportunity for them to explain their view. Ensure that you invite each party to a meeting where they have an opportunity to recount the situation. While initiating such difficult conversations can be tricky and confronting, honesty is the first step towards resolving the issue.


Compromising and learning the reasons behind each person’s views can clear the air between the employees and help mend the relationship. Poor relations between employees can fester, with the potential to have a detrimental impact on the business, as well as the physical and mental welfare of all employees. Starting this process early is an important step in making sure matters to deteriorate beyond the point of repair.


Ask any witnesses to come forward. If the dispute involved significant wrongdoing, or if the dispute involved a breach in the employment contract or business policy, this is serious and could result in dismissal. Witnesses can help to add to the details of the dispute and, if required, build a case to support the dismissal. See this guide on dismissal and termination for more information.

Incident report.

Document every detail. Employers need to fill out an incident report for any wrongdoings. By putting the specifics of the dispute in writing, employers can support their actions and submit this as evidence if the need arises. In addition, should a dispute happen again or if the dispute is legally escalated, the employer will have supporting evidence to draw back on.

Coach and support.

Offer the feuding employees some development coaching – they will appreciate the investment you are making in them and hopefully the returns will be worth it to you and your business. The bonus is that the coaching will relieve you of all that time and energy you are spending to prevent future disputes.

Use HR professionals.

Get immediate advice from external and impartial HR experts such as an Employsure Consultant to help you avoid disputes escalating into bullying claims in your business. Experts will guide you to handle employee conflict and resolve employee complaints. If you can’t settle things between your feuding employees, ask Employsure for viable solutions.

In order to manage disputes in the workplace, every employer should show their commitment to policies and procedures in each and every incident. By doing so you can ensure your team dedicates themselves to meeting the expectations of your business free from the stress of workplace conflict.

KBDi has partnered with Employsure to help take the headache out of workplace relations. Contact our office today (phone 1300 253 223) to find out how your KBDi Membership will help you with HR solutions.